← Back to Playbook
Part 10

10.2.A Founder Rules — Operating Context

CEO OPERATING PRINCIPLES

The 25 rules are not suggestions. They are operating constraints. Each rule exists because a specific failure mode has been observed in comparable marketplace launches. The rule prevents that failure.

# Rule Why It Exists Failure It Prevents
1 Never launch a new district until the previous one has hit density Premature expansion dilutes density and kills liquidity Ghost-town dynamics in multiple districts simultaneously
2 Every new user gets 3 curated matches within 24 hours First experience determines D7 retention Users churn after seeing no matches on Day 1
3 Female ratio must never drop below 50% Female supply determines platform health Male-heavy platform → women disengage → men leave → collapse
4 Attend every event for the first 90 days Founder presence creates energy and trust Events feel corporate and lifeless without founder
5 Respond to every safety report within 1 hour Safety incidents destroy female trust permanently One mishandled incident → viral negative press → female exodus
6 Never position Sparks as pay-to-date Brand perception determines female willingness to join "Pay-to-date" positioning kills female acquisition
7 Recruit 10 female users per day in person Female supply must be actively manufactured Organic female acquisition is too slow in Phase 1
8 Every event must generate minimum 20 social posts Events are content engines, not just social events Events with no content generate no organic acquisition
9 Check dashboard metrics every morning before 9am Early detection prevents small problems becoming crises Metrics left unchecked for 3 days = 3 days of compounding damage
10 Never scale paid ads before WOM rate is ≥20% Paid ads before WOM = paying full price for every user Burning budget on acquisition that organic growth would provide for free
11 Conduct 5 user interviews per week Qualitative data reveals what metrics cannot Building features users don't want; missing obvious friction
12 Never hire before PMF is confirmed Premature hiring creates overhead that kills runway Running out of money before product works
13 Every meeting must generate content or referral Meetings are growth events, not just product outcomes Meetings happen but don't compound into growth
14 Male users who behave badly are removed immediately Male behaviour determines female retention One bad actor → multiple female churns
15 NPS below 40 is a product emergency NPS is the leading indicator of retention and referral Ignoring low NPS until retention collapses
16 Never expand to a new city until Bangkok has passed the PMF gate Multi-city operations before PMF = diluted focus Failing in two cities instead of succeeding in one
17 The founder must be the most active user on the platform for the first 90 days Founder activity manufactures early network effects Platform feels empty without founder-driven activity
18 Every event must have a female host present Female host signals safety and comfort Women feel unsafe at male-hosted events
19 No event runs with less than 45% female attendance Gender ratio is the product at events Male-heavy events → women don't return → event programme collapses
20 Manually curate matches in Weeks 1–4, no exceptions Algorithm cannot work without sufficient density Users receive zero or poor matches → Day 1 churn
21 Review all metrics every Monday before any other task Weekly rhythm prevents drift Metrics drift unnoticed for weeks → crisis
22 Any metric in red for 7 days triggers the Pivot Decision Tree 7 days of red = structural problem, not noise Hoping a structural problem resolves itself
23 Do not raise funding or expand to a new city during a crisis Crisis requires full founder attention Fundraising during crisis = distracted founder + worse crisis
24 Publish monthly safety transparency report Transparency builds female trust Silent moderation = female users assume nothing is being done
25 The goal of every phase is density, not scale Density produces quality; scale produces noise Chasing user count while liquidity collapses