← Back to Playbook
Part 1

1.3 Founder Operating System

CEO COMMAND CENTER

Marketplace companies require founder-led execution during early stages. The founder is not just a strategist — they are the chief matchmaker, community builder, and marketplace engineer during the launch phase.

FOUNDER RULE: The founder should be the most active user on the platform during the first 90 days. Personally introduce users. Personally recruit connectors. Be at every event.

Daily Rhythm

Time Focus Key Actions
Morning Metrics & Curation Check installs (target: 10+ female, 5 male waitlist); check gender ratio (must be ≥50% female); check Spark → meet conversion rate; review 5 new user profiles; manually curate 3 matches for new users
Afternoon Outreach Connector outreach: 3–5 DMs daily; influencer conversations (1–2 per day); community partnership follow-ups; 3 community partnership outreach messages; respond to all user feedback
Evening Community Building Attend 1 social venue in Thonglor/Ekkamai; recruit 2–3 connectors in person; observe user behaviour at venue; introduce SPARK to 3–5 people; capture 1 piece of social content

Weekly Rhythm

Day Focus Key Actions
Monday Marketplace Health Review Review all 10–15 dashboard metrics; check gender ratio — intervene if female < 50%; review match quality and time-to-first-match; set 3 priorities for the week
Tuesday Influencer Outreach & Partnerships Review influencer content pipeline; brief creators for upcoming posts; identify new nano-influencer candidates; respond to partnership enquiries
Wednesday Product Feedback & User Interviews Review app feedback and support tickets; conduct 2–3 user interviews; prioritise product improvements; review onboarding funnel drop-off
Thursday Community Outreach & Connector Meetings Meet 2–3 super-connectors or ambassadors; review ambassador pipeline; attend community events or networking; identify new female acquisition channels
Friday Strategic Partnerships & PR Venue relationship management; press and media outreach; corporate partnership conversations; review weekly metrics vs. targets
Saturday Attend Events & Observe Attend SPARK event (Phase 3+); observe user interactions directly; collect qualitative feedback; identify product improvement opportunities
Sunday Strategy Review & Planning Weekly retrospective: what worked, what failed; plan next week's priorities; review cohort data and retention indicators; update war plan if any red flags detected

Founder Responsibilities Summary

Daily Weekly Monthly
Check gender ratio Review all dashboard metrics Full PMF gate review
Review new user profiles Update 90-day calendar Connector network audit
Seed 3+ curated matches Debrief last event Budget vs. actual review
Contact 5 connectors Plan next event User interview (5 users)
Monitor Spark→Meet conversion Review influencer content Check CAC by channel

Founder Decision Framework

Trigger Condition Immediate Action Priority
Female ratio < 45% Pause male signups immediately. Activate all female acquisition channels. CRITICAL
Spark→Meet < 15% Manual match seeding. Direct user introductions. Review algorithm. CRITICAL
Daily installs < 20 Double connector outreach. Review paid social creative. Activate ambassadors. HIGH
Event NPS < 7 Debrief within 24 hours. Identify root cause. Change 3 things for next event. HIGH
WOM referrals < 20% Activate story prompt mechanic. Review referral incentive. HIGH
Any metric in red for 7 days Activate Pivot Decision Tree. Do not wait. CRITICAL